Pharmacy Operations Manager

What is the job?

The Pharmacy Operations Manager is responsible for all aspects of the pharmacy and in particular developing the pharmacy's vision and performance goals through the provision of high levels of service, positive business results for the OTC and dispensary business and outstanding people management.

Candidates will:

Develop local marketing and business strategies in consultation with the Marketing Department to improve performance to either meet budgets or to improve overall pharmacy performance including identifying opportunities to improve the membership value equation

Achieve profit goals through:

· Business development
· Member value
· Operational budgets
· Expense management
· Labour management
· Merchandise management
· People Development
· Other KPIs as directed

Develop networking relationships with local businesses to enhance the Pharmacies image and performance.

Work with the Professional Practice Manager ensure that appropriate pharmacy legislative requirements are complied with.

Ensure first class customer service to all customers is achieved through the coordination of staff interaction with customers and the implementation and monitoring of branch QCPP standards.

Skills and experiences required

· Business management qualification and / or proven business management experience.
· Sound management skills
· Experience in managing a retail business, including the provision of first class customer service
· Experience in implementing and / or maintaining quality assurance standards
· Sound communication skills.
· The personal qualities and professional presence that commands the respect of superiors, peers, employees and customers