| Professional Practice Manager
What is the job? This
position is responsible for the control of professional practice throughout the
Pharmacy and leading the dispensary team to achieve dispensary performance goals.
The Professional Practice Manager is responsible for ensuring the provision of
high quality pharmaceutical dispensing advice and counselling consistent with
or greater than established professional practice standards. Candidates
will: Manage dispensary costs while providing first class
customer service by ensuring appropriate employee rostering, management of employee
leave, the implementation of loss prevention strategies and the management of
inventory. Develop, establish and maintain professional
activities / initiatives that contribute to the professional standing of the Pharmacy. Lead
and manage the dispensary team through leading by example, establishing consultative
processes, setting team and individual goals, applying effective delegation techniques
and utilising a philosophy of continual improvement and self development. Ensure
first class customer service to all customers is achieved through the coordination
of employee interaction with customers and the implementation and monitoring of
branch QCPP standards. Monitor and implement appropriates
strategies, to improve prescription waiting times.
Skills
and experiences required · Current registration
as a Pharmacist
· Sound management skills, especially as they relate
to National Pharmacies policies and procedures
· Experience in managing
a retail pharmacy business
· Experience in implementing and / or maintaining
QCPP
· Experience in leading diverse teams
· Sound communication
skills
· Skills in effectively and confidently counselling customers
on health related issues
· Total commitment to the provision of first
class customer service
· Able to make appropriate decisions and accept
responsibility for any consequences
· Have the personal qualities and
professional presence that commands the respect of superiors, peers, employees
and customers.
· Strong orientation towards personal development and
learning, as well as furthering the goals of the profession
· Able
to implement Professional initiatives that contribute to business performance
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