Service Manager / Coordinator

What is the job?

The Service Manager is responsible for contributing to the pharmacy's performance goals through the provision of high levels of service, positive business results for retail business and outstanding people management.

Candidates will:

Ensure first class customer service to all customers is achieved through the coordination of staff interaction with customers and the implementation and monitoring of branch QCPP standards

Achieve profit goals in the OTC sales activities of the pharmacy by making decisions in the areas of:

· direct supervision of retail employees
· delegation and allocation of work
· preparation and management of staff rosters, to ensure appropriate staffing levels at all times
· management of retail inventory
· merchandising of retail products
· recruitment of OTC employees

Skills and experiences required

· Be totally committed to the provision of first class customer service
· Understand the drivers of retail profitability and be able to manipulate these to maximise profitability
· Have outstanding selling skills
· Be strongly oriented to coaching, counselling and guiding staff, including high levels of consultation and involvement of employees in decision making
· Be experienced in supervising staff to achieve organisation and team goals
· A commitment to achieving personal and organisational goals
· Ability to make decisions within responsibility and accept responsibility for any consequences
· A preparedness to work extended hours or at alternate locations as necessary
· Extremely high standards of personal presentation and hygiene
· Ability to motivate self and others to achieve goals
· Higher than average attention to detail and accuracy in all aspects of the work