OUR VISION

“National Pharmacies will be the health and wellbeing destination of first choice. We will be seen as professional, with customer-focused teams providing a range of top quality healthcare products and services that meet the changing needs of the

OUR MISSION

"National Pharmacies will meet the health and wellbeing needs of the community through the provision of high quality healthcare products and services at competitive prices. As an innovative market leader we will ensure that our professionalism and our customer focus are unsurpassed. We will maximise member value through the operation of a sustainable, mutual organisation."

OUR PEOPLE

"Our success will be realised through consultation combined with working together in an environment that encourages learning, rewards achievement and fosters continuous improvement in all that we do."

OUR VALUES

· Create value for customers
· Act professionally
· Encourage innovation
· Communicate effectively
· Achieve through teams
· Show respect for all
· Celebrate and enjoy life

Membership
National Pharmacies is a Friendly Society that was established in 1911. Friendly Societies are mutual organisations where all assets belong to members. Profits are reinvested in the organisation to provide members with savings and improved services. Last year National Pharmacies members received savings of more than $19 million.

National Pharmacies membership base continue to grow strongly - we currently have 154,000 memberships representing some 300,000 people around Australia.

58% of all members are female and 57% are between the ages of 30 and 59. Our split between family and single memberships is approximately 50%.