Below are some frequently asked questions. For further assistance please speak to your friendly National Pharmacies team.
What is an electronic prescription?
An electronic prescription, or e-script, is a digital version of a paper prescription which is received via email or SMS.
What are the benefits?
- No lost prescriptions
- Accessible anywhere, anytime
- Makes prescribing and dispensing medicines more efficient
- Reduces prescribing and dispensing errors
- Maintains patient privacy and integrity of personal information
- Supports digital health services such as telehealth and MedAdvisor
- Supports electronic medication charts in hospitals and residential aged care facilities
How does it work?
During your consultation your doctor will send your e-script to you via SMS or email. You will receive a QR code (‘token’) for each medication you are prescribed. We recommend managing these tokens through the MedAdvisor APP. If you have repeats, a new SMS or email will be sent to you after your first round of medication is dispensed.
After you have received your token either present or send this token to your local National Pharmacies pharmacist. You can also order your medication through the MedAdvisor APP, reducing wait times when in-store.
Is it secure?
Yes, you can feel confident that your personal details will remain safe within this secure and encrypted system setup by the Australian Government.
Can I still use paper-based scripts?
Yes. Paper-based scripts will continue to be accepted at all National Pharmacies however, paper scripts cannot be converted into e-scripts.
Where can I fill my e-scripts?
E-scripts can be filled at any of our National Pharmacies pharmacy stores