FAQs (general)

general frequently asked questions (FAQ)

corporate

Who is National Pharmacies?   

Trading Name: National Pharmacies

ABN: 69 088 347 602

Trading Address: 52 Gawler Place, Adelaide SA 5000, Australia

Everybody deserves good health and at National Pharmacies, your health and wellbeing is our priority. As your destination for health and wellbeing, we have cared for the community for over 100 years, with an ultimate vision of creating a healthier nation, one member at a time.

Since opening our doors as a single dispensary in Adelaide in 1911, our unique membership benefits, personalised customer service and extensive selection of products are now available at over 52 pharmacies in South Australia, Victoria and New South Wales, with 20 Optical stores operating in South Australia and Victoria.

What is a Friendly Society?

Friendly Societies are mutual organisations where all the assets belong to the members.  Profits are reinvested in the organisation to provide members with benefits and improved services.

How do I contact National Pharmacies?               

Online Form: www.nationalpharmacies.com.au/contact-us

Member Services: 1300 667 676 from 9am – 5pm (EST) Monday to Friday

How many stores are there and where are they?

National Pharmacies operates 40 Pharmacies in South Australia, 11 in Victoria, and 1 in New South Wales.  We also operate 21 Optical stores, 20 in South Australia and 1 in Victoria.  Most of our stores are open 7 days per week and offer extended opening hours.  To locate your closest National Pharmacies store, please use our Store Locator.

Why is National Pharmacies not in all states?   

Ownership of a pharmacy in Australia is complex, regulated and governed by each state and territory as directed by each state’s health act. It is in place to ensure that all Australians have an equitable access to the pharmaceutical benefits scheme and the medicines they need. As a result, under law National Pharmacies is only allows a certain number in each state, for instance up to 40 in South Australia and in some states not at all. This is largely a historical situation, which will evolve over time as legislation is updated.

What is QCPP and why is it important?

QCPP is a community pharmacy quality assurance program.  The Pharmaceutical Society of Australia and the Pharmacy Guild of Australia introduced this important initiative to promote business and professional practice standards in community pharmacies.  It ensures that the community receives the best possible quality pharmacy services and healthcare advice.  National Pharmacies is proud that in 2000, they were the first pharmacy group in Australia to achieve national accreditation under this program.  National Pharmacies continues to maintain QCPP accreditation for all its pharmacies.

Does National Pharmacies have an annual report?

The 2015 Annual Report (for the year ended 30 June 2015) is now available.

Download PDF version here.

Why isn’t there a National Pharmacies store near me?

National Pharmacies is only allowed, under health legislation to own up to 40 pharmacies in South Australia (see earlier question). This means that we cannot be in all suburbs and towns as we would like. We aim to be in the most convenient locations to service as many customers as possible.

How do I provide feedback to National Pharmacies?

For any other enquiries or to provide us with your feedback please visit the contact us page.

How can I be a Supplier or Vendor to National Pharmacies?

National Pharmacies is keen to partner with innovative and reliable supplier vendors to deliver to our member’s quality, value adding products that help them with their daily health and wellbeing needs. At all levels, from national brands to local start-ups, National Pharmacies is interested in products and services that support individual health, beauty and wellbeing.

National Pharmacies has a professional buying department dedicated to primary health, personal care, beauty and associated services development who engage with over 250 suppliers to provide competitive pricing, quality products and services to its members.

If you are interested in becoming a supplier to National Pharmacies, please address all correspondence to our Merchandising Department (Adelaide, Australia) by mail:

Merchandise Department, National Support Office, Level 1, 52 Gawler Place Adelaide, SA, 5000 or products@fsma.com.au

What forms of Payment does National Pharmacies accept in stores?

National Pharmacies accept the following

  • Cash
  • Credit card – master card and visa cards
  • Debit cards, cheque or savings accounts
  • Personal cheques for Personal members (conditions apply)
  • Postal orders
  • Travellers cheques in Au dollars only
  • National Pharmacies gift vouchers
  • Visa Gift Card

Can I use my membership in National Pharmacies Optical stores?

Yes, just make sure you have your plastic or digital membership card with you.

Are the Optometrists at National Pharmacies Optical employees of National Pharmacies?

We have a combination of both employees and partners. The majority of our Optometrists are independent partners, however in selected locations, National Pharmacies may choose to employ an Optometrist. We also employ optical dispensers in every store.

Are there any other areas where I can use my National Pharmacies membership card?

Members can extend their savings to our partner organisations.

National Pharmacies PLUS Program is a free additional benefit to your regular membership and it is simple to access, all you need to do is show your National Pharmacies plastic or digital card to participating partners to receive extra benefits.

Click here for more information.

Will National Pharmacies sponsor my netball club? How does one become a sponsorship partner of National Pharmacies?               

At National Pharmacies we are proud of the relationships we have forged in over 100 years.  These relationships range from local grass roots community sponsorship programs with local sporting clubs and groups to larger state and national corporate relationships to ensure greater quality health services for our members. Our focus is the health and wellbeing of our members and an important component of that is contributing to a healthier community for all. If your organisation or club shares the values of National Pharmacies and its members, including the encouragement of healthy lifestyles and attitudes, you may be eligible for sponsorship.

Either discuss this with our friendly teams in store or use the online partnership form to assist your submission and enquiry.

Click here more information.

 

online shopping

Below are several frequently asked questions about shopping online with National Pharmacies. If you have further questions that are not indicated below, please contact us here

Membership & Accounts

I am an existing member with National Pharmacies. How can I get my membership benefits online?

All financial Members of National Pharmacies are entitled to receive benefits online. If you are a financial member you will pay the Member’s price for products online as you would in a National Pharmacies physical store. To ensure that the online store billing system recognises you as a member, please provide your membership number and login at the checkout page or alternatively login before you start shopping. Please be aware that our system will validate your membership number against the records in our membership database, therefore it is important that you type in your number without any preceding “0’s”

e.g. 0123456 = 123456.

I’d like to join National Pharmacies as a member, how I can apply for the membership?

Please click here to join up online, alternatively you can join in your nearest store or phone 1300 667 676 to join via member services. As soon as you receive your membership number via 1300 667 676, e-card e-mail,  the members’ mobile app or plastic card, you will be able to purchase items online and receive member benefit.

I have registered to create a MSP account, or tried to reset my password, but have not received a confirmation email?

Please check your Spam or Junk folder to see if the email is there. If it isn’t, your email provider’s server may have automatically marked it as Spam. Go to the Spam Filter help section or Spam Filter Manager (in your email account manager) and you can check to see if the email is there. If the email was incorrectly marked as spam you can add it to your white list to ensure that future emails will come through.

I’d like to shop as a guest, without registering an account. Can I do this?

Yes, you can.  If you’d like to shop as a guest please just provide your details at the checkout page. This will not create an account for you, but provides enough detail to ensure we can get your order processed and delivered to you. Please note: if you are a current National Pharmacies member, your member benefits will not be applied at the checkout if you shop as a guest.

 

Products

How Do I find a particular product I am looking for?

You can use the SEARCH field at the top of the web page, (using more than two letters in the search bar) or browse relevant departments or categories using the site navigation.

I am trying to find a product that I normally buy in a physical National Pharmacies store, online.

Not all products are currently available on www.nationalpharmacies.com.au. If you have a question about the product you are after, please contact us here and we will endeavour to provide you with the most appropriate solution.

I’d like to buy products that are advertised in a promotion. How can I find them?

Promotional pricing is only available to current financial members. Unfortunately, not all promotional products will be available online for various reasons. The member’s only price will apply only if the membership number is validated against the current financial records in the membership database. Please login before shopping or during checkout.

I’d like to buy optical products. Are they available online?

At this stage optical products including prescription glasses and sunglasses are not available online.

Click here to find your closest store.

I’d like to order prescribed medication and I have a script. How do I order this?

At this stage it is not possible to add prescribed medication via the online store. If you have any questions regarding prescriptions, please contact our pharmacist here. You can also order instore in advance using the Medadvisor App. Click here for more information.

Are the prices on the National Pharmacies online shop the same as the prices in the National Pharmacies stores?

Yes, however prices may vary to reflect product promotions, specials and clearance opportunities.

product

How do I find out whether a store has the product I am looking for?  

The easiest way to determine whether a store has your particular product is to contact your closest store directly.

Click here to find your closest store.

Why doesn’t National Pharmacies stock the same brand or product in every store?       

Many products are available throughout our stores. However, as our stores vary in size, layout and trading hours, some products are not ranged at every location. To check for product availability, please contact your nearest store. Alternatively, you can search and order products on our online store.

Click here to find your closest store.

My product has been deleted in store, why?    

There are many reasons why a product may have been deleted in store. Ranges are continually being updated as trends occur and as new products are developed. Reasons include: the supplier may choose to delete the item, usually because of very low sales or a global directive; National Pharmacies may choose to delete the product due to poor sales or that another product has superseded it. In some cases, the product just does not suit the demographic so the product may be removed from a store. Also, the product may not have been deleted entirely; it may be available at another store and can be transferred. Ask in store for details.

My product has been recalled. What do I need to do?  

Products are recalled primarily for safety reasons. It is important that you follow the instructions that are often outlined. Alternatively, you can call the manufacturer or your National Pharmacies store for more information.

You can also visit http://www.recalls.gov.au/, locate your recalled product and then follow the instructions provided.

Where can I find the current National Pharmacies catalogue?  

Our latest catalogue can be viewed on our site. Click here to see the latest National Pharmacies catalogue. These are updated as new promotions occur.

How do I search for products in the online store?

You can use the SEARCH field at the top of the web page (using more than two letters in the search bar) or browse relevant departments of categories using the site navigation.

I am trying to find a product that I normally buy in a physical National Pharmacies store online.

Not all products are currently available on Online Store.  If you have a question about the product you are after, please contact us here and we will endeavour to provide you with the most appropriate solution.

What are the rules for “change of mind” return of products purchased at National Pharmacies?

National Pharmacies is guided by Australian Consumer Law and will provide customer guarantees as required. Therefore, if a customer is not happy with the delivered product because it is faulty, is not fit for purpose  and/or doesn’t match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, National Pharmacies will not provide a refund. To discuss a specific case please either contact the store where you purchased the product or if online, contact us 1300 650 430. For online purchases, please ensure you have your order number on hand.

Please view the full Return Policy here.

Click here to find your closest store.

What do I do if my product is faulty?     

National Pharmacies is guided by Australian Consumer Law and will provide customer guarantees as required. Therefore, if a customer is not happy with the delivered product because it is faulty and/or doesn’t match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, National Pharmacies will not provide a refund. To discuss a specific case please either contact the store where you purchased the product or if online contact us 1300 650 430. For online purchases, please ensure you have your order number on hand.

Please view the full Return Policy here.

Click here to find your closest store.

Can we “hold” products in National Pharmacies stores?              

We can hold products for members from time to time in our stores. It does however depend on the nature of the “hold”. Please contact the store directly with your product query to determine whether a product hold is the best option for you, and how this might occur.

Click here to find your closest store.

Does National Pharmacies hire crutches and other products?   

Yes, National Pharmacies does hire crutches, breast pumps and nebulizers in stores. To reserve these please use the hire form provided here or ring your store directly. These are not currently available online.

Click here to find your closest store.

 

Ordering

Are there any limitations on quantities of products that I can purchase online?

Yes, National Pharmacies has limits of how many of an item may be purchased online. National Pharmacies’ reserves the right not to despatch products in numbers that could be used for commercial purposes.

Medicines that are regulated under the Therapeutic Goods Administration have restrictions on how many can be purchased at one time. Please check the product and if you have any questions on the purchase quantity of an item, please contact our pharmacist here.

All orders are shipped Australia wide with a flat delivery fee, which is currently $9.99. Overseas delivery is not available.

What should I do if I’d like to add more products to the order that I placed recently?

Unfortunately, you will not be able to add more products to a finalized and paid order.

Can I order and pay later when the order will be delivered?

No, only orders that were paid online in full will be despatched.

Is my order confidential?

Under the Privacy Act, all order and member information is strictly confidential and not able to be disclosed to any other party.

What should I do if I want to cancel my order?

Once an order is placed and paid it is not possible to change the order. National Pharmacies is unable to provide a full refund due to a simple change of mind or because a customer found the same product with better price in another store. However, should you feel you have a valid reason to cancel an order, simply contact us here or on 1300 650 430 with the details relating to your circumstance. Please note that administrative fees on order changes or cancellation may apply.

What happens if a product on my order is out of stock?

Whilst this does not happen very often, there may be instances where a product is out of stock on an order. If an item is out of stock and it will take more than a day to get the item, a National Pharmacies representative will contact you either by email or phone to let you know and ask what you would like to do with the order.

 

Payment

How much does delivery/shipping cost?

All orders are shipped Australia wide with a flat delivery fee, which is currently $9.99. Overseas delivery is not available.

What are my payment options?

You can pay by either MasterCard or Visa.

Are the payment facilities secure and which payment options are available for online orders?

National Pharmacies uses the Westpac payment gateway Pay Way which is compliant with the PCI Data Security Standard. It means that all the payment details are sent directly to the bank without landing on National Pharmacies systems.

 

Delivery

How long it would take to despatch and deliver my order?

National Pharmacies will make every effort to ensure that your order is processed as soon as possible. Normally, when placed during the week, the order will be despatched within 24 hours. If an order is placed on Friday, weekend or on a public holiday, National Pharmacies will aim to have it despatched on the next business day.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Some delays may also occur during busy periods such as Christmas, promotional periods or clearance sales. If you have any questions regarding delivery, please contact us.

Once the order is despatched from National Pharmacies, its delivery status is then dependent on Australia Post schedules. The times below are indicative only and not guaranteed:
– Metropolitan Areas in Australia: 4 – 7 days
– Regional and Country Areas within Australia: 5 – 10 days

All deliveries require a proof of delivery signature or the order will be held at your nearest Post Office. With PO Boxes, the Post Office will hold the delivery until collected.

Please note that some products (including but not limited to fragrances and aerosols) that could be considered as an Exempt from Dangerous Goods Code will only be permitted to be delivered by road, and will require additional delivery time.

How I can track my order?

You will receive e-mail notifications with the order status, tracking number and further guidance. Please follow the instructions provided to check your order delivery status using the Australia Post Tracking Site. If you do not receive any e-mail notifications within 48 hours after placing an order please contact our customer service 1300 650 430.

What will happen if I am not at home when my order is delivered?

Due to privacy & security standards National Pharmacies require a signature on delivery. Therefore, if you will not be at home at the time of delivery, Australia Post will not leave your order at the doorstep or post box. Australia Post will leave a call card with information on how to collect your order from the closest Australia Post office.

What should I do if I’d like to change the delivery address for my order?

Change of delivery address can be approved only if the order has not been despatched. Please contact us as soon as you can with the new delivery details on 1300 650 430.

Refunds & Replacements

What should I do if I am not happy with the product that was delivered?

National Pharmacies is guided by Australian Consumer Law and will provide customer guarantees as required. Therefore, if a customer is not happy with the delivered product because it is faulty and/or doesn’t match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, National Pharmacies will not provide a refund. To discuss a specific case please contact us 1300 650 430. Please ensure you have your order number on hand.

How I can get a refund or replacement?

If you have any problems with the delivered products please contact us at www.nationalpharmacies.com.au, by email or on 1300 650 430 as soon as the goods are received or within 7 days of receipt of them. Our customer service representative will discuss your specific case and determine the best solution. Please ensure you have your order number on hand.

Once determined that a refund or replacement is required, all items need to be received within 30 days from the date of delivery for this condition to apply.

If you return an item without prior approval, we will be unable to process your return and no refund or replacement will be provided. Unauthorized returns will be sent back to the sender with a delivery charge and $5.00 administration fee.

How will I get my refund?

Any refunds due back to you under the conditions stated above will be refunded via the same means as when the order was placed and by no other methods.

How should goods be presented back to National Pharmacies?

Goods must be returned in perfect saleable condition without being opened and/or tampered with. We highly recommend that items are returned via a receipted delivery service as we do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit.

Please note that, once opened and or used, products cannot be returned to us unless governed by the Australian Consumer Law Customer Guarantees.

For more information about your rights as a consumer, please visit www.accc.gov.au.

What do I do if I receive a damaged product?

If you receive products that you believe were damaged in transit, please contact us immediately on (link to contact details) or on 1300 650 430 with your order number, details and a photographic image of the faulty goods so that we can claim against the delivery company. Please do not discard the item as these may need to be collected.

Can I bring the product that I’ve purchased online to any National Pharmacies store and ask for refund or replacement?

We request that you do not return the faulty product to a National Pharmacies store as they will not have the authority to process the refund or organize a replacement. If you claim that you are eligible for refund or replacement under Australian Consumer Law, a shop.nationalpharmacies.com.au representative will provide you with the prepaid address to allow you to send back a faulty product.

 

Privacy

What is National Pharmacies’ Privacy statement?

www.nationalpharmacies.com.au and National Pharmacies are bound by the Australian Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.

To view the policy statement, please click here.

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to email National Pharmacies here

Is my order packaged discretely?

For your privacy and security, your parcel will be in plain packaging, but it is a legal requirement to have sender details on it.

 

General

Can I order online and pick up products in the closest National Pharmacies store?

No, this service is not provided at the moment. We are working towards providing this service soon.

Can I discuss my medication or health requirements with a pharmacist?

Yes. Simply click, complete your details, and one of our Pharmacists will be able to help you.

 

privacy & security

Does National Pharmacies have a Privacy Statement?

National Pharmacies are bound by the Australian Privacy Principles set out in the Privacy Act 1988 of the Commonwealth of Australia.

To view the Privacy Statement, please click here.

We welcome your feedback.  If you have questions or comments about our privacy policies, feel free to email National Pharmacies here.

Are my health details including prescription information private at National Pharmacies?

Yes. Under the Privacy Act 1988, we are obliged to ensure your prescription information is secure and private. To view the Privacy Statement, please click here.

What are Cookies?        

When you visit our website the server may attach a “cookie” to your computer’s memory.  A “cookie” assists us to store information on how visitors to the site use it and the pages that may be of most interest. This information may be used to make assumptions about who uses your computer and to provide users of your computer with information that we think may interest the users of your computer.  However, this information is not linked to any personal information you may provide and cannot be used to identify you.  You should be able to configure your computer so that it disables “cookies” or does not accept them.

When I order online, is my order packaged discretely?

For your privacy and security, your parcel will be in plain packaging, but it is a legal requirement to have sender details on it.

Can I discuss my medication or health requirements privately with a pharmacist?          

Yes, you can discuss you individual needs with one of our pharmacists, either privately in one of our stores closest to you or via our “Ask your pharmacist” (click here) link on the website. Please view our privacy statement here for more information about your privacy at National Pharmacies.

Who has access to my personal information at National Pharmacies?   

The personal information we hold is stored in a secure manner.  We do not routinely disclose your personal information to any other person or organisation, although we may need to provide information to other health service providers if it is necessary to help us to provide services to you.  National Pharmacies has not knowingly disclosed, nor is likely to disclose, any of your personal information to overseas recipients.

To view the Privacy Statement, please click here.

Can I “opt” out of communications from National Pharmacies at any time?       

Yes, you can unsubscribe from any communications from National Pharmacies. Simply click on the unsubscribe link at the bottom of the email or click here to update your preferences. To view our Privacy Statement, please click here.

Is it safe to enter my credit card details online?               

National Pharmacies uses the Westpac payment gateway Pay Way which is compliant with the PCI Data Security Standard. It means that all the payment details are sent directly to the bank without landing on National Pharmacies systems.

Do you keep my credit card details?      

Under the Privacy Act 1988, National Pharmacies is not allowed to retain credit card details, so does not keep the credit card details of any customer

 

careers

How do I become an employee of National Pharmacies?            

National Pharmacies is one of Australia’s largest and most progressive retail pharmacy and optical groups.  As a membership-based organisation we hold a market leadership position in the dynamic and expanding healthcare industry.

Our focus is on the health and wellbeing of our members and our objective is to maximise the value of membership.

Current Vacancies

All our vacancies are listed on seek.com.au. You can also submit an Expression of Interest through the Contact Us page and we can then notify you when roles become available.

Employment – South Australia:

Address: National Pharmacies, GPO Box 612, ADELAIDE, SA 5001

Email: career@nationalpharmacies.com.au

Phone: (08) 8223 0300

Fax: (08) 8232 9203

Does National Pharmacies support work experience activities?               

Yes, National Pharmacies supports work experience activities. Information about Work Experience at National Pharmacies can be found here.

What do you look for in an employee who works in one of your stores?              

National Pharmacies recognises that the future of community pharmacy and optical businesses lies in providing outstanding advice, customer service and professional services, as well as accurate and timely dispensing of prescriptions and optical services.

As an employee of National Pharmacies, you will provide friendly and professional customer service whilst being informative and providing advice on a range of health, wellbeing and beauty products.

We look for well-developed communication and interpersonal skills, the ability to solve problems, excellent personal presentation and be dedicated to providing first class customer service.

 

bookings

How do I book for an appointment in store at National Pharmacies?    

Some events have an online booking system that allows for direct booking of an appointment. Alternatively, complete the online booking form and a National Pharmacies representative will call or email you within 48 hours to confirm your booking.

Can I book an appointment with a pharmacist?    

You can book an appointment with your pharmacist in-store.  Speak with one of our friendly staff members at your local store to arrange a time.     

Find your local store details here.                

How do I know you have received my booking information?      

As soon as you complete your booking online you will receive confirmation that it has been sent through the website.  If you have not heard from us within 48 please contact your store to discuss your booking.

Find your local store details here.                

Which in store services can I make a booking for?              

You can currently book online for an eye test at National Pharmacies Optical and a hearing check-up at National Pharmacies Hearing, with more services to soon have online booking availability.

How do I change/cancel and booking I have made?           

Please contact your local store directly, or contact us via the online form.

Find your local store details here.                

How far in advance can I make a booking for?       

You can make a booking for up to 6 months in advance.  If you would like to book further in advance, please contact your store directly.

Find your local store details here.                

How do I know what booking times are available?            

Booking times change daily, so the earlier you book, the more times available.  To find out the latest times available please contact your store directly.  Find store details here.

What should I bring to my appointment?  

Please bring your Medicare card, Health Insurance details and any other medical details you feel are necessary for your appointment.

 

membership

Do I need to be a member to shop at National Pharmacies?

No you don’t need to be a member to shop in our stores or on our online store.

Why should I be a member?

Enjoy a healthier lifestyle with a National Pharmacies membership. With 72 convenient locations across South Australia, Victoria and New South Wales, a National Pharmacies membership gives you access to ongoing health information and advice, either in-store or online. As a National Pharmacies member, you will also enjoy savings across products, services and prescriptions in all stores and our online store. This includes: 20% off* everyday purchases and 10% off* prestige skincare; National Pharmacies Optical, with 20% off* all products and services; National Pharmacies Hearing, with 15% off* products and services; and 20% off* prescriptions. At every level, National Pharmacies is your destination for health advice and value. (Blackbocks to update)
Join Now

What are reciprocal benefits?

Under the reciprocal benefits agreement, National Pharmacies Members, whilst travelling interstate, are entitled to receive the benefits at participating Friendly Society Dispensaries. The level of benefit received is at the discretion of the participating pharmacy and may not be the same as the benefit provided at National Pharmacies. The reciprocal benefits agreement is only acceptable on a temporary basis.
For example, if a National Pharmacies member moves interstate permanently, the Friendly Society dispensary in a particular state has the right not to honour the National Pharmacies membership card.

What types of membership are available?

Single –Regular
Single – Concession
Family – Regular
Family – Concession
Join Now

How can I contact Member Services?

Online Form: www.nationalpharmacies.com.au/contact-us/
Member Services: 1300 667 676 from 9am – 5pm Monday to Friday ACST
Or send us an email: membersupport@fsma.com.au

Can I join National Pharmacies online?

Yes, click here to join.

Can I renew my membership online?

Yes, click here to renew.

What information do I need to renew my membership?

You need your Membership Number and / or your invoice to renew your membership.

What if I wish to change my membership from Family to Single or vice versa?

You are able to do this instore, just pop into your nearest store to arrange the change. Alternatively, please contact our Membership Services team Member Services: 1300 667 676 from 9am – 5pm Monday to Friday ACST.
Or send us an email: membersupport@fsma.com.au

What happens to my membership if I cancel or change my health fund?

Your membership with National Pharmacies may cancel or expire.
However, why not continue to be a member with us and join direct by clicking here.

What do I need to do to ensure I get my member benefit in store?

You have two options: (1) Make sure you have your Plastic member card with you at all times, (2) or a Digital membership card.
Download the National Pharmacies Mobile APP via PlayStore or AppStore and use the Digital membership card on the APP.

What do I do if I lose my membership card?

Simply contact your nearest National Pharmacies store or telephone the Member Services Department on 1300 667 676.
Alternatively, you can download the National Pharmacies Mobile APP via PlayStore or AppStore and use the digital membership card on the APP.

Can I use the member card via my mobile device?

We cannot accept a photo/image to validate your membership status with us, however, we do provide a digital member card. Download the National Pharmacies Mobile APP via PlayStore or AppStore and use the digital membership card on the APP.

I am an existing member with National Pharmacies. How can I get my membership benefits online?

You will need to take a couple of minutes and set up your National Pharmacies Member Service Protection (MSP) account. Go to www.nationalpharmacies.com.au and click login.
This online account, you will open access to member only promotions and offers, the free National Pharmacies smartphone app and our Online Shop.

Why do I receive special offers only via my new National Pharmacies APP?

Our members who use the National Pharmacies APP are fully connected with our marketing and promotions platform. Special or one-time offers are sent to many of our members directly.

I joined National Pharmacies as a member quite recently, how do I get benefits online?

You will need to take a couple of minutes and set up your National Pharmacies Member Service Protection (MSP) account. Go to www.nationalpharmacies.com.au and click login.
This online account, you will open access to member only promotions and offers, the free National Pharmacies smartphone app and our Online Shop.

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