Now Available: GP Telehealth – Access Quality GPs Anytime, Anywhere!

Free Shipping on Orders Over $45

New: Government price freeze on PBS subsidised maximum co-pay prescriptions – Read More

Health Services

GP Telehealth

Access Quality GPs Anytime, Anywhere

Book 24/7 GP consultations via phone or video for common medical needs like prescriptions, medical certificates, or advice without needing a physical visit.

Our specialist GPs can provide diagnosis, treatment, and prescriptions, which can be sent electronically to you or your chosen National Pharmacies store.

Services Include

Repeat Prescription

These consultations are for your existing and ongoing treatment.

Details

Only one medication can be requested with each consultation, and further repeats are not issued.

One medication per consultation, no repeats.

Addictive medications will not be prescribed. More information.

Authority scripts will not be prescribed as a repeat script appointment.  Please book a phone or video consultation for authority scripts. 

The doctor has the discretion regarding the prescription.

The GP will phone you (from a silent number) to discuss and issue the script.

URGENT SCRIPTS
These bookings will be prioritised, typically with a phone call and script provided within 30 minutes.

NON-URGENT SCRIPTS
These bookings will depend on appointment availability, which may take up to 8 hours (available during business hours only).

Book now from $25

Brief Consultation (to 10 mins)

A consultation of up to 10 minutes in length on one health issue.

Details

Doctors can issue e-scripts for multiple medicines, authority scripts and/or medical certificates.

Addictive medications will not be prescribed.
More information.

Book now from $45

Standard Consultation (to 15 min)

Two minor issues or more complex concerns (e.g. COVID antiviral assessment).

Details

Addictive medications will not be prescribed.
More information.

Book now from $70

What TeleWell GPs
Can Provide:

  • Phone or video consultations.
  • Repeat scripts for non-addictive medications.
  • Treatment for acute and infectious conditions.
  • Medical certificates.

What TeleWell GPs
Cannot Provide:

  • Emergency care – call 000 for life-threatening issues.
  • Addictive medication prescriptions. 
    More information.
  • Conditions needing physical exams or procedures.

Why Choose TeleWell?

TeleWell exclusively works with specialist GPs who, with your consent, involve your regular care providers for continuity of care. This ensures you receive the highest standard of care.

With TeleWell, you can access trusted specialist GP care from anywhere, anytime. 

Book Now!


I’ve made a booking – What happens now?

Pre-consult
Forms

If you are new to our service or requesting a repeat script, you will receive an email with forms to complete before your consult. Allow up to 5 minutes for the email to arrive.  Check your spam or junk folders too.

Phone or
Video Consults

Your chosen specialist GP will call you by phone on a silent number or, you will receive a link to join the video call at the booked time.

Script


E-scripts can be sent to you by SMS, email or directly to your preferred National Pharmacies store.

Support
(if you need it)

Please call 08 8470 9349 and follow the prompts.

Call Support

FAQs

Who provides the telehealth consultations?

TeleWell GPs are vocationally registered, meaning that they have undergone advanced training in the specialty of general practice.  With your consent, they involve your regular doctor for continuity.

Why didn’t I receive a call?

Doctors call from silent numbers. Ensure your phone can accept them.

Are there any medications that cannot be prescribed via a telehealth consultation?

All prescriptions are issued at the discretion of the treating doctor.

Schedule 8 and 4D medications aren’t prescribed. Refused prescriptions don’t result in refunds.

Click here for additional information.

Is there anything that cannot be covered during a consultation?

  • Management of emergency or life-threatening illnesses or injuries. Please call 000 for immediate assistance in such cases.
  • Management of conditions requiring a physical examination or procedures.
  • Centrelink certificates
  • Backdated medical certificates
  • Chronic disease management plans or reviews
  • Mental health treatment plans or reviews
  • Workers’ Compensation or Third-Party Insurance claims
  • Medical clearance

Is my consult covered by Medicare?

No, consults do not attract a Medicare rebate. Consultations are fully payable before the appointment.

Why was I charged more than expected?

Fees are based on the actual consultation duration, complexity and timing of the day or week with higher rates during the after-hours periods and public holidays.

What is the difference between Urgent and Non-Urgent Scripts?

URGENT SCRIPTS
These bookings will be prioritised, typically with a phone call and script provided within 30 minutes.

NON-URGENT SCRIPTS
These bookings will depend on appointment availability, which may take up to 8 hours

A true membership

Enjoy benefits on every product, every service, every day.

Become a member

Member Login

A verification code has been sent to your mobile phone number ending in .

Didn't receive your code?

Recently changed your phone number, or not receiving your verification code? Call our member services department on 1300 667 676 and quote reference MSP9812.

Book your appointment