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delivery

Delivery

National Pharmacies will make every effort to ensure that your order is processed as soon as possible. Normally, when placed during the week, the order will be despatched within 24 hours. If an order is placed on Friday, weekend or on a public holiday, National Pharmacies will aim to have it despatched on the next business day.

Some delays may also occur during busy periods such as Christmas, promotional periods or clearance sales. If you have any questions regarding delivery, please contact us at weborder@fsma.com.au.

Please note: some products (including but not limited to fragrances and aerosols) that could be considered as an Exempt from Dangerous Goods Code will only be permitted to be delivered by road, and will require additional delivery time.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. Change of delivery address can be approved only if the order has not been despatched. Please contact us as soon as you can with the new delivery details.

Once the order is despatched from National Pharmacies, its delivery status is then dependent on Australia Post schedules.

The times below are indicative only and not guaranteed:
– Metropolitan Areas in Australia: 4 – 7 days
– Regional and Country Areas within Australia: 5 – 10 days

All deliveries require a proof of delivery signature due to delivery, privacy & security standards or the order will be held at your nearest Post Office. With PO Boxes, the Post Office will hold the delivery until collected. Therefore, if you will not be at home at the time of delivery, Australia Post will not leave your order at the doorstep or post box. Australia Post will leave a call card with information on how to collect your order from the closest Australia Post office.

You will receive e-mail notifications with the order status, tracking number and further guidance. Please follow the instructions provided to check your order delivery status using the Australia Post Tracking Site. If you do not receive any e-mail notifications within 48 hours after placing an order please contact our customer service 1300 650 430

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