Focus on: Findon

National Pharmacies Findon is quickly becoming the one-stop-shop that locals love for all their skincare, beauty, health and wellbeing needs.

With recent renovations to the store, National Pharmacies Findon Service Manager, Julie, believes the shop caters for anyone and everyone, young and old. Taking the experience to the next level, National Pharmacies Findon has also added a brand new Clinique counter to the store, alongside its seasoned and established 14-years-strong Clarins counter.

Julie speaks highly of the Findon store, “Customers are fantastic, they really are; I’ve been here for five years and they are easy to get along with. Plus our team who work here get along so well too, we all have the same values and same experiences inside and outside of work”

There’s an incredible breadth of knowledge within the team at the Findon store, including the passion for all things skin, beauty and wellness from their Clarins and Clinique counters.

Allysha, Clinique Senior Beauty Consultant, explains “we offer skin analysis, expertise, and advice that allows us to go through a client’s skin concerns and tailor the products to their needs”. The Clinique counter is also a makeup station, where customers can get event-ready for any occasion.

What’s your favourite Clinique product?

“I have acne-prone skin, so I go toward
the Anti-Blemish product range, but my favourite would have to be the Clinique Moisture Surge Hydrator. It’s a gel cream that moisturises the skin for 100 hours, with aloe vera which is perfect for sunkissed or sensitive skin; I also wear the overnight mask of the same name”.

What does this counter bring to Findon?

“What makes the Clinique counter at Findon so special is that it’s different and caters to the younger demographic, even teens who are going through acne or pregnant women who experience new skin issues, and we even cater to men’s skin needs.”

The counter was introduced in November [2021], and it’s great for those with sensitive skin as we are 100% fragrance and paraben free. This brand has been around for generations, most young people that come in know about the brand because their grandparents have always used Clinique.”

Just a step over is the established Clarins counter where Sophie, who has been nurturing and evolving the counter for just over 14 years, explains her passion and loyalty to the brand.

Tell us about your experience at Clarins

“I’ve been managing this counter at Findon for 14 years, this is where I started my Clarins journey. It’s a beautiful brand, I love the philosophy behind it as we work with the environment and provide a safe place for future generations. Their values of sustainable beauty and innovation is what I believe in.”

How has your Clarins counter grown?

“As Clarins is a family owned business,
the people that represent the brand are wonderful and the customers are loyal to us. We provide exceptional customer service, that’s why they come back to this counter, whether it’s for products, or facial experiences in our dedicated Beauty Room. It’s an opportunity to feel good about yourself and have extended wellbeing.”

What’s the Beauty Room?

“Once a month for a week we offer the full Clarins experience with a Clarins team that do facials for customers. It’s an opportunity for them to try what they might not be using at home and have a spa-like day at your pharmacy.”

That’s something unheard of at pharmacies, is that why you love working at Findon?“

[Findon] is my baby, it’s where I started and nurtured and grew with [the counter]. I’ve gotten to know my clientele very well. I’ve been fortunate enough to be nominated for the Clarins Authenticity Award, they only present 5 awards once a year in Australia, and I won it! It really speaks to the authenticity of the store and our passion and experience here.”

What are your favourite Clarins products?

“The Double Serum and Double Serum Eye. The Double Serum is iconic for us because it’s a complete anti-ageing serum that targets the five vital functions of the skin with 21 plant ingredients.”