Terms and conditions


The information contained on this site is general in nature and is not meant to substitute for the advice provided by your own doctor or other medical professional. No statement on this site or linked site is an endorsement of any particular product, or a recommendation as to how to treat any particular disease or health related condition. Your first contact if you have a medical problem should always be with your treating doctor or health professional.


Professional advice/medical advice 
The information supplied at National Pharmacies Online is not intended nor is it implied to be a substitute for medical advice. The information supplied is not intended to diagnose, cure or prevent any disease, ailment, treatment or condition. The information supplied is provided by Australian health professionals for Australian residents. You as a customer, accept the information on www.nationalpharmacies.com.au National Pharmacies Online on the basis that Friendly Society Medical Association Limited is not liable for any loss, damages (including consequential loss and damage), costs or any liability arising from any use of this information except as provided below.

At www.nationalpharmacies.com.au National Pharmacies Online, you are able to obtain certain advice from a pharmacist or a pharmacy assistant. The advice provided by a pharmacist is directed to the use of certain products in light of certain conditions and is based on the information you supply. The advice is not intended to treat, cure, diagnose or prevent any ailment, treatment or condition. In seeking this advice, you do so on the basis that Friendly Society Medical Association Limited is not liable for any loss, damages (including consequential loss and damage) costs or any liability arising from the advice given except as provided below.

Friendly Society Medical Association Limited is not liable for any loss, damages (including consequential loss and damage), costs or any liability from advice given on incomplete or incorrect information except as provided below.

For loss, damage or liability which cannot be excluded by a law of Australia, Friendly Society Medical Association Limited excludes its liability to the extent possible, and where such loss, or damage or liability cannot be excluded by a law of Australia, is limited, at the option of Friendly Society Medical Association Limited, to:

(a) in the case of goods:
(i) the cost of replacing the goods;
(ii) the cost of obtaining equivalent goods; or
(iii) the cost of having the goods repaired;

(b) in the case of services:
(i) the supplying of the services again;
(ii) the cost of having the services supplied again.


Credit Card
We accept Visa and MasterCard. There is no surcharge for using your credit card to either apply or renew your membership plan with National Pharmacies. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.

This is done to protect the security of your credit card details, as we do not store your card details at any point. Please be aware that we may require additional verifications or information before accepting any order.

Credit Card security 
All credit card details and personal information is encrypted using 128 Bit SSL software which is highlighted with a gold padlock.

Email Address privacy 
Email addresses are collected by National Pharmacies to assist in providing website services for members and customers. Failure to provide this information to National Pharmacies is likely to prevent National Pharmacies from being able to offer the best possible service. By providing your email address you permit National Pharmacies to send communication by email. Should you wish to, you can access the information you provide to National Pharmacies by contacting the Privacy Officer, as mentioned above. National Pharmacies will not disclose personal information you provide to any other organisation or individual, with the exception of the relevant Friendly Society or Mutual Community of which you are an independent member, unless required or authorised by law to do so or unless you consent to the disclosure.

Warranties provided by you 
You warrant and acknowledge that:

Products supplied via the website 

The prices of products and other charges displayed on this web site may change at any time. Unless stated otherwise, the prices of products and other charges displayed on this web site are inclusive of goods and services tax.

The products promoted on this web site are subject to availability in store and may change from time to time.


You acknowledge that:
National Pharmacies gives no warranties as to, and does not vet, authorise or endorse the accuracy, currency, suitability or completeness of any information contained on or accessed through this web site (Information);

National Pharmacies takes no responsibility for the currency, accuracy or completeness of the Information, or for programming bugs or computer viruses, faults or errors in this web site or the Information;

National Pharmacies may, without notice to you, and at any time, modify or discontinue the membership services or any other services offered on this web site;

National Pharmacies does not warrant or represent that:
any message posted, uploaded or otherwise transmitted to or from this web site has not been altered in transmission;
any message posted, uploaded or otherwise transmitted to or form this web site will be received by the intended recipient; or
any information (including any file) downloaded or otherwise transmitted to you from this web site is free from viruses, faults or errors;
although National Pharmacies will try to ensure that this web site is accessible to users, it does not warrant that users or potential users will have continuous access to this web site. National Pharmacies will not be liable if this web site is unavailable to users or potential users due to:
any events caused by National Pharmacies, whether negligent or not; or
any events beyond the control of National Pharmacies, including but not limited to, server downtime attributable to malfunction, upgrades or preventative or remedial maintenance activities, or any other reason whatsoever.


Unless otherwise provided, all copyright and trade marks in the material on this web site are owned by or licensed to National Pharmacies. No part of this web site may be modified or reproduced by any process without the specific written permission of National Pharmacies.


To the full extent permitted by law, National Pharmacies, its directors, employees, agents, contractors and related bodies corporate, will not be liable to any person in respect of any loss or damage (including consequential and special loss or damage and any loss of profits) which may be suffered or incurred or which may arise directly or indirectly from or in connection with:
any use of this web site or of the Information for whatever reason;
any goods or services purchased or obtained from this web site; or
any transaction entered into through this web site,
whether or not the loss or damage was as a result of error or misrepresentation, negligent act or omission, or any other cause whatsoever.
If any law prohibits the exclusion of such liability, National Pharmacies limits its liability to the extent permitted by the law and at its option:
if the breach relates to goods supplied by National Pharmacies:
the replacement of the goods or the supply of equivalent goods; or
the repair of such goods;
the payment of the cost of replacing the goods or of acquiring equivalent goods; or
the payment of the cost of having the goods repaired;
if the breach relates to services supplied by National Pharmacies:
the supplying of the services again; or
the payment of the cost of having the services supplied again;
if the breach relates to the supply of Information, to the re-supply of that information.


Personal information collected via our Careers section will only be used for the purpose of recruitment by National Pharmacies.

The information you submit to us may be disclosed to referees, those of our staff who are involved in our Recruitment Centres, security organisations, recruitment agencies and other third parties who assist us in the recruitment process.

If you choose not to provide any of the information requested, we may be unable to send you information, fully process your application or properly consider you for employment.

Any information we collect about you in future via this site, or otherwise in relation to the recruitment process, will be used and disclosed in the same manner as described above unless we tell you otherwise in advance. You may request access to personal information about you that is held by us. Please also review the National Pharmacies Privacy Policy for a more detailed explanation.


National Pharmacies advise that it cannot guarantee this Website and or its links are virus free. It is each members/visitors own responsibility to ensure they scan for any viruses and or faults before allowing such viruses/faults into their system.


National Pharmacies Online provides links to other websites maintained by other companies, associations, organisations and government departments. National Pharmacies Online provides these links in the best interest of our members and customers and as such has endeavoured to ensure they meet our high quality standards. However, National Pharmacies Online does not accept any responsibility for the control and accuracy of content found in these websites.


National Pharmacies’ online store will ship purchases anywhere in Australia. Unfortunately, at this time, National Pharmacies does not offer an overseas shipping service.


At all times we endeavour to ensure our retail prices are competitive. Financial Members will receive further discounts off the retail price of all merchandise sold on this site. The Member benefit is deducted from the total of your shopping basket not on each individual item.

Merchandise on special may be offered within time frames and is subject to availability.

Prices and availability are subject to change without prior notice.


Member benefits are available to all current financial Members holding a National Pharmacies Card. For further details on becoming a member of National Pharmacies click here.

National Pharmacies regrets it is currently unable to offer Reciprocal (other Australian Friendly Societies dispensaries) Rights (Benefits) on the website.


The prices of Products and other charges advertised or displayed In Store or on the Web Site may change at any time. Unless stated otherwise, the price of Products and other charges advertised or displayed In Store or on the Web Site are inclusive of goods and services tax.

Products promoted In Store, on the Web Site or advertised are subject to availability and may change from time to time. Rainchecks will only be available when specifically notified by National Pharmacies in its absolute discretion.


As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of South Australia and you agree to submit to having the matter dealt with in a court in Adelaide in the state of South Australia, Australia.


National Pharmacies is guided by Australian Consumer Law and will provide customer guarantees as required. Therefore, if a customer is not happy with the delivered product because it is faulty and/or doesn’t match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, National Pharmacies will not provide a refund. To discuss a specific case please contact us 1300 650 430. Please ensure you have your order number on hand.

If you have any problems with the delivered products please contact us on Contact Us by email or on 1300 650 430 as soon as the goods are received or within 7 days of receipt of them. Our customer service representative will discuss your specific case and determine the best solution. Please ensure you have your order number on hand.

Once determined that a refund or replacement is required, all items need to be received within 30 days from the date of delivery for this condition to apply.

If you return an item without prior approval, we will be unable to process your return and no refund or replacement will be provided. Unauthorised returns will be sent back to the sender with a delivery charge and $5.00 administration fee.


The member birthday offer is a further 5% member benefit in addition to everyday member benefit on retail products in National Pharmacies pharmacy stores (e.g. 20% everyday member benefit, plus 5% birthday offer is a total of 25% saving). Available only to current Primary or Partner National Pharmacies members who produce their membership card (or National Pharmacies mobile APP) at the point of purchase instore during the week of their birthday.

Valid each day in the Monday to Sunday week in which the member’s birthday is listed in our membership records. Member savings and discounts are based on the non-member Retail Price as displayed. Excludes prescriptions, professional services, National Pharmacies Sleep, infant formula, Impromy, practitioner vitamins, items on clearance, National Pharmacies membership. Not available in National Pharmacies Optical stores.

While the Birthday offer is normally available in addition to other promotions, it may not be available with every current member offer. Products, savings, promotions and offers may vary from store to store and online. Excludes bonus and promotional packs.

Limits per customer may apply. Products are subject to availability and while stocks last. Rainchecks are not available, but we will always do our best where stock is available to transfer stock from store to store to meet our customers’ needs. Products are not sold for the purpose of resale. National Pharmacies reserves the right to correct pricing and advertising errors. Not available at Mt Gambier – 51 Commercial Street East (Pharmacy in association with National Pharmacies). These Terms must be read in conjunction with the Terms and Conditions and the Privacy Statement available at www.nationalpharmacies.com.au


National Pharmacies competitions are only open to National Pharmacies financial members unless otherwise stated. Any change in value occurring between the publishing date and the date the prize is claimed is not the responsibility of the Promoter. The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with the Terms and Conditions. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information. The Promoter collects entrants’ personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not be able to participate in the promotion. All personal information collected will be dealt with in accordance with the Promoter’s Australian privacy laws and the Promoter’s Privacy Policy, which can be viewed at nationalpharmacies.com.au. Promoter will not disclose this information to anyone other than contractors who provide services to the Promoter for the purposes of conducting this promotion unless compelled or permitted by law. If the prize is unavailable, the Promoters, in their discretion, reserve the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority. The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subject to any written directions from the various lottery departments and without liability to the participant. The contact details of the winning entry may be passed onto a third party for prize notification and fulfilment. The prizes cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at their sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason. The Promoter will not replace any lost or stolen prizes, or take responsibility for any broken products in the delivery of the product or after it has been delivered. It is not the responsibility of the Promoter to insure any products. If for any reason the winner does not take the prize by the time stipulated by the Promoters, then the prize will be forfeited. Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.