Terms & Conditions
1. Accessing this website
This website, www.nationalpharmacies.com.au National Pharmacies Online, is owned, published and maintained by Friendly Society Medical Association Limited ABN 69 088 347 602 of 52 Gawler Place Adelaide 5000 trading as “National Pharmacies” (National Pharmacies). Access to and use of this website and the goods and services available through this website is subject to the following terms and conditions.
National Pharmacies reserves the right to limit or withdraw access to this website or any one or more of its features at any given time. This may include: to perform maintenance, website updates or for security reasons.
National Pharmacies may change these terms and conditions at any time. Any such change will take effect once it is published on this website. Your continued use of this website constitutes acceptance of these terms and conditions as amended from time to time.
2. Terms & Conditions
COMPANY DISCLAIMER
The information contained on this website is general in nature and is not meant to substitute for the advice provided by your own doctor or other medical professional. No statement on this website or linked sites is an endorsement of any particular product, or a recommendation as to how to treat any particular disease or health related condition. Your first contact if you have a medical problem should always be with your treating doctor or health professional.
ADVICE DISCLAIMER
Professional advice/medical advice
The information supplied at National Pharmacies Online is not intended nor is it implied to be a substitute for medical advice. The information supplied is not intended to diagnose, cure, or prevent any disease, ailment, treatment, or condition. The information supplied is provided by Australian health professionals for Australian residents. You accept the information on www.nationalpharmacies.com.au National Pharmacies Online on the basis that National Pharmacies is not liable for any loss, damage (including consequential loss or damage), costs or any liability arising from any use of this information except as provided below.
At www.nationalpharmacies.com.au National Pharmacies Online, you are able to obtain certain advice from a pharmacist or a pharmacy assistant. The advice provided by a pharmacist is directed to the use of certain products in light of certain conditions and is based on the information you supply. In seeking this advice, you do so on the basis that National Pharmacies is not liable for any loss, damage (including consequential loss or damage), costs or any liability arising from the advice given except as provided below.
WEBSITE DISCLAIMER
You acknowledge that:
- National Pharmacies gives no warranties as to, and does not vet, authorise or endorse the accuracy, currency, suitability, or completeness of any information contained on or accessed through this website (Information);
- National Pharmacies takes no responsibility for the currency, accuracy, or completeness of the Information, or for programming bugs or computer viruses, faults or errors in this website or the Information;
- National Pharmacies may, without notice to you, and at any time, modify or discontinue the membership services or any other services offered on this website;
- National Pharmacies does not warrant or represent that:
– any message posted, uploaded or otherwise transmitted to or from this website has not been altered in transmission;
– any message posted, uploaded or otherwise transmitted to or form this website will be received by the intended recipient; or
– any information (including any file) downloaded or otherwise transmitted to you from this website is free from viruses, faults or errors;
- although National Pharmacies will try to ensure that this website is accessible to users, it does not warrant that users or potential users will have continuous access to this website. National Pharmacies will not be liable if this website is unavailable to users or potential users due to:
– any events caused by National Pharmacies, whether negligent or not; or
– any events beyond the control of National Pharmacies, including but not limited to, server downtime attributable to malfunction, upgrades or preventative or remedial maintenance activities, or any other reason whatsoever.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, National Pharmacies, its directors, employees, agents, contractors and related bodies corporate, will not be liable to any person in respect of any loss, damage (including consequential loss or damage), costs or liability which may be suffered or incurred or which may arise directly or indirectly from or in connection with:
- any use of this website or the Information;
- any goods or services purchased or obtained via this website; or
- any transaction entered into via this website.
For any liability which cannot be excluded by applicable law (including the consumer guarantees under the Australian Consumer Law), to the extent permitted by law National Pharmacies limits its liability, at its option, to:
(a) in the case of goods supplied by National Pharmacies:
(i) the replacement of such goods or the supply of equivalent goods;
(ii) the repair of such goods;
(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(iv) the payment of the cost of having the goods repaired.
(b) in the case of services supplied by National Pharmacies:
(i) the supplying of the services again; or
(ii) the payment of the cost of having the services supplied again.
The above limitations of liability do not affect National Pharmacies’ liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
COPYRIGHT AND TRADE MARKS
Unless otherwise provided, all copyright and trade marks in the material on this website are owned by or licensed to National Pharmacies. No part of this website may be modified or reproduced by any process without the specific written permission of National Pharmacies.
LINKS TO OTHER WEBSITES
This website may provide links to other websites maintained by other companies, associations, organisations, and government departments. National Pharmacies provides these links in the best interest of our members and customers and as such has endeavoured to ensure they meet our high-quality standards. However, National Pharmacies does not accept any responsibility for the control and accuracy of content found in these websites.
PRIVACY POLICY
National Pharmacies may collect personal information from you when you access and use this website and the goods and services available through this website. Failure to provide this information is likely to prevent National Pharmacies from being able to offer the best possible service to you.
National Pharmacies’ collection and use of your personal information is subject to the National Pharmacies privacy policy click here. The privacy policy details how National Pharmacies collects, uses and handles your personal information and outlines how you can access and seek corrections to your personal information, and how you can complain about a breach of privacy.
TERMS OF USE
By accessing and using this website and the goods and services available through this website, you warrant and acknowledge that:
- you are over the age of 18 and that you have the legal capacity to enter into a legally binding contract;
- the information you provide on this website is:
- correct, complete and current.
- not misleading, deceptive, or likely to mislead or deceive; and
- free from any programming bugs or computer viruses, faults, or errors;
- you will comply with all applicable laws in relation to any transactions entered into on this website and you will not use this website for any illegal or fraudulent purpose;
- you will not impede the use of this website by any person; and
- you will maintain secrecy and confidentiality of all username and password information required by you to access the Member Services and you will immediately notify National Pharmacies if your login details have been lost, stolen or compromised in any way; and you will not impersonate any other person or allow any other person to impersonate you or make use of your login details.
3. Terms of sale via the website
By placing an order you are offering to purchase a product via this website subject to the following terms of sale and our Price and Site Disclaimer click here.
PRODUCTS
Products promoted on this website are subject to our Price and Site Disclaimer. Products are subject to availability and may change from time to time. Rainchecks will only be available when specifically notified by National Pharmacies in its absolute discretion.
PRICES
The prices of products and other charges advertised or displayed on this website may change at any time. Unless stated otherwise, the price of products and other charges advertised or displayed on this website are inclusive of goods and services tax.
MEMBER DISCOUNTS
Member benefits are available to all current financial members holding a National Pharmacies Card. For further details on becoming a member of National Pharmacies click here. The member benefit is deducted from the total of your shopping basket, not each individual item.
PAYMENT
Our website accepts payments using credit/debit card or PayPal. There is no surcharge for using your credit card. Please be sure to provide correct payment details. Incorrect information may cause a delay in processing your order. We do not store your credit card details at any point. Please be aware that we may require additional verifications or information before accepting your order.
All credit/debit card details and orders are encrypted using 128 Bit Secure Socket Layer (SSL) software. National Pharmacies does not store your credit/debit card details.
REFUNDS AND REPLACEMENTS
National Pharmacies is guided by Australian Consumer Law and will provide consumer guarantees as required. For example, if a customer is not happy with the delivered product because it is faulty and/or does not match description on the website, a refund or replacement will be provided. In all other cases, including change of mind, National Pharmacies will not provide a refund.
If you have any problems with the delivered products, please contact us via our Contact Us page, by email or phone 1300 650 430. Please ensure you have your order number, receipt or electronic receipt on hand.
Returns will be handled in accordance with our Returns procedure click here.
DELIVERY
Delivery times may vary according to availability. National Pharmacies is not responsible for any delays resulting from postal delays or any events beyond the control of National Pharmacies.
OVERSEAS CUSTOMERS
National Pharmacies’ online store will ship purchases anywhere in Australia. Unfortunately, at this time, National Pharmacies does not offer an overseas shipping service.
6. Other
APPLICABLE LAW
As far as legally possible these terms and conditions, and access to and use of this website and the goods and services available through this website will be governed by the laws in existence from time to time in Australia. To the extent permitted by law, any claim relating to this website, the goods or services provided through this website, or the Information shall be governed by the laws of South Australia, and you agree to submit to having the matter dealt with in a court in Adelaide, South Australia, Australia.
MEMBER BIRTHDAY BONUS TERMS & CONDITIONS
The member birthday offer is a further 5% member benefit, in addition to the everyday member benefit, on retail products in National Pharmacies stores. Available only to current Primary or Partner National Pharmacies members who produce a valid member card (or National Pharmacies smartphone app) at the point of purchase instore during the week of their birthday.
Valid each day in the Monday to Sunday week in which the member’s birthday is listed in our membership records. Member savings and discounts are based on the non-member retail price as displayed. Excludes prescriptions, professional services, National Pharmacies Sleep, infant formula, Impromy, practitioner vitamins, items on clearance, and National Pharmacies membership. Not available in National Pharmacies Optical stores.
While the member birthday offer is normally available in addition to other promotions, it may not be available with every current member offer. Products, savings, promotions and offers may vary from store to store and online. Excludes bonus and promotional packs.
Limits per customer may apply. Products are subject to availability and while stocks last. Rainchecks are not available, but we will always do our best where stock is available to transfer stock from store to store to meet our customers’ needs. Products are not sold for the purpose of resale. National Pharmacies reserves the right to correct pricing and advertising errors. Not available at Mt Gambier – 51 Commercial Street East (Pharmacy in association with National Pharmacies). These Terms must be read in conjunction with the Terms and Conditions and the Privacy Statement available at www.nationalpharmacies.com.au.
GENERAL COMPETITION TERMS & CONDITIONS
National Pharmacies competitions are only open to National Pharmacies financial members unless otherwise stated. Any change in value occurring between the publishing date and the date the prize is claimed is not the responsibility of National Pharmacies (the Promoter).
The Promoter reserves the right to verify the validity of entries (including an entrant’s identity, age, and place of residence) and to disqualify any eligible entrant where the Promoter believes that the entry or the entry process has been tampered with or where any entry has been submitted not in accordance with the competition terms and conditions. The Promoter accepts no responsibility for any lost, late, misdirected claims or correspondence due to incorrect entrant information.
The Promoter collects entrants’ personal information in order to conduct the promotion. If the information requested is not provided, the entrant may not be able to participate in the promotion. All personal information collected will be dealt with in accordance with the Promoter’s Privacy Policy, which can be viewed at nationalpharmacies.com.au. The Promoter will not disclose this information to anyone other than contractors who provide services to the Promoter for the purposes of conducting this promotion unless compelled or permitted by law.
If the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
The Promoter reserves the right, at its sole discretion and without notice, to cancel, modify or suspend these terms and/or this promotion in whole or in part, including, but not limited to in the event of fraud, technical or other difficulties or if the integrity of the Promotion is compromised, subject to any written directions from the various lottery departments and without liability to the participant.
The contact details of the winning entry may be passed onto a third party for prize notification and fulfilment.
The prizes cannot be assigned, transferred, redeemed for cash, or substituted except by the Promoter who may at its sole discretion, subject to the relevant state authorities, substitute any prize with one of comparable value if the advertised prize is or becomes unavailable for any reason.
The Promoter will not replace any lost or stolen prizes or take responsibility for any broken products in the delivery of the product or after it has been delivered. It is not the responsibility of the Promoter to insure any products. If for any reason the winner does not take the prize by the time stipulated by the Promoter, then the prize will be forfeited. Subject to the terms and conditions of the participating prize provider(s), if for any reason the winner does not, once the prize has been booked, take the prize (or an element of the prize) at the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
Last updated 27 June 2024