Returns – via Post

1. Create postage label

Click here to create your Return Label

2. Pack your items

Bag or box your items in their original packaging or in a shipping bag.

3. Post your parcel

With the Returns Label attached, post your parcel at any red street posting box or Australia Post in store drop box (if size permits and your retailer has not specified otherwise).

4. Parcel tracking number

Make a note of your Parcel Tracking Number. You will be able to track your Return parcel online with this number.

Returns – in store

1. Free instore returns

Return or exchange any online purchase for FREE at any one of our stores.

2. Proof of purchase

You must present proof of purchase, ideally your tax invoice.

3. Condition assessment

Our store team member will assess the items and determine whether a refund or exchange will be offered in accordance with our Refund Policy.

4. Issue of refund

Refunds will be issued in the same form of tender, unless you paid for your order through PayPal, in which case you will receive a National Pharmacies gift card to the value of the returned items.